Support

We reply to every message, usually within one business day.

Something not working, a billing question, or a "how do I connect this to my AI" moment? You're in the right place. Try the self-serve links below first, then send us a message or email the right address, and we'll take it from there.

Try this first

• FAQ. Common questions on how Wisdom Recall works, what data we store, and how the MCP connection to Claude, ChatGPT, Cursor, and Claude Code actually behaves.
• How Wisdom Recall works. A short tour of Pearls, strands, and cross-AI memory. Handy if you're new or evaluating.
• Plans and pricing. What's included on Free, Pro, and Pearl Reader, and where the limits sit.
• Security and Privacy. How we protect your data, what we collect, and your rights over it.
• Google Gemini. Gemini doesn't yet support MCP in a way that works with our server, so it isn't a supported client today. We'll update the FAQ the moment that changes.

Email us directly

If you'd rather use your own email client, pick the address that fits your question. Any of these reach a real person, we just route faster when you use the right one.

• support@wisdomrecall.com Bugs, connection issues, "how do I", account help, general questions.
• sales@wisdomrecall.com Billing questions, invoices, plan changes, team or agency pricing, partnerships.

Reporting a bug or connection issue

To help us resolve it quickly, please include:

• The email on your Wisdom Recall account.
• Which AI client you're using (Claude Desktop, Claude Code, ChatGPT, Cursor, etc.) and its version if you know it.
• What you were trying to do, what happened instead, and roughly when.
• Any error message text or screenshots. Please don't paste MCP tokens or API keys, we'll never ask for them.

Response times

We're a small team and we read everything. In practice:

• General support and billing: within one business day.
• Security reports: acknowledged within five business days.
• Privacy and data requests: within the timelines set by applicable law (GDPR, CCPA, etc.), usually much sooner.

Still stuck? Send us a message and we'll help.